Terugbetalingsbeleid

At Oasissia, customer satisfaction is important to us. Due to the hygienic and personal nature of skincare and cosmetic products, specific return conditions apply.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

Returns are accepted within 14 days of delivery under the following conditions:

Products must be unused, unopened, and sealed
Products must be returned in their original packaging
Items must not show signs of use, damage, or tampering
Proof of purchase or order confirmation may be required

For hygiene and safety reasons, any product that has been opened, used, or altered cannot be returned.

In accordance with the EU Consumer Rights Directive, consumers within the European Union have the right to withdraw from their order without giving any reason within *14 days of receiving their order. This right of withdrawal applies to orders placed from: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.*

Exception: opened cosmetic and hygiene products (such as oils, soaps, and scrubs) are excluded from the right of withdrawal for health and hygiene reasons, in accordance with Article 16(e) of EU Directive 2011/83/EU."

Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened skincare or cosmetic products
Used soaps, oils, masks, or beauty products
Sale, discounted, or promotional items
Gift cards
Products damaged due to misuse or improper storage

Right of Refusal

Oasissia reserves the right to refuse returns that do not meet the conditions stated in this policy.

Returns sent without prior contact or approval may not be accepted.

How to Request a Return

To request a return, please contact us at:

📧 info@oasissia.eu

Please include:

Your full name
Order number
Reason for the return
Photos (if the product arrived damaged or incorrect)

Our team will review your request and provide return instructions if eligible.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include clear photos of:

The product
The packaging
Any visible damage

If approved, we will:

Replace the item, or
Offer a full refund at no additional cost

Refund Process

Once your returned item has been received and inspected, you will be notified regarding the approval or rejection of your refund.

If approved:

Refunds are processed within 5–7 business days
Refunds are issued via the original payment method used during purchase

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Unless the item is damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping costs are non-refundable unless otherwise required by law.

We recommend using a tracked shipping service, as Oasissia is not responsible for lost return parcels.

Allergic Reactions & Skin Sensitivities

Customers are responsible for reviewing ingredient lists before use.

Oasissia is not liable for allergic reactions, sensitivities, or misuse of products. If irritation occurs, discontinue use immediately and consult a healthcare professional.

EU Consumer Rights

If you are located within the European Union, certain consumer rights may apply under applicable consumer protection laws.

However, under EU regulations, sealed cosmetic and hygiene products that have been opened after delivery may be excluded from the right of withdrawal for health and hygiene reasons.