Verzendbeleid

Welcome to Oasissia.
We are committed to delivering your order safely, quickly, and professionally across the European Union and selected international destinations.

Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Destinations

We currently ship to:

All countries within the European Union
Selected international countries

If your country is unavailable during checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination and courier service.

European Union

Standard Shipping:
"Delivery times per region (after 1–3 business days processing time):
- Western EU (Belgium, Germany, France, Luxembourg, Austria): 2–4 business days
- Southern EU (Spain, Portugal, Italy, Greece, Malta, Cyprus): 4–7 business days
- Eastern EU (Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia): 5–8 business days
- Scandinavia & Baltics (Denmark, Finland, Estonia, Latvia, Lithuania, Ireland): 4–7 business days"

International Orders

Standard International Shipping: 5–15 business days

Please note that delivery times are estimates and may occasionally be affected by customs delays, weather conditions, carrier issues, or high seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Package weight
Selected shipping method

Free shipping promotions may be offered during selected campaigns or for minimum order values.

Customs, Duties & Taxes

For orders shipped outside the European Union, customs duties, import taxes, and additional charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

Oasissia is not responsible for delays caused by customs procedures.

Order Tracking

Once your order has been dispatched, tracking information will be sent via email when available.

If you have not received your tracking details within a few days after shipment confirmation, please contact us.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping costs may apply for reshipment.

Oasissia is not responsible for orders delivered to incorrectly provided addresses.

Lost, Stolen or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Please note:

Oasissia is not responsible for stolen packages marked as delivered by the courier.
Claims may require supporting evidence such as photos or carrier documentation.