Frequently Asked Questions
Everything you need to know about Oasissia and our natural skincare products.
What is included in the skincare set?
We offer two carefully curated collections:
The Oasissia Date Kernel Skincare Set Includes our Date Kernel Oil, Natural Scrub and Soap.
The Exclusive Skincare Set Includes Date Kernel Oil, Serum, Natural Scrub and Soap, offered at a special bundle price.
Each set is designed to provide a complete cleansing, exfoliating and nourishing routine while delivering a luxurious self-care experience.
How do I use Date Kernel Oil?
Date Kernel Oil is a versatile beauty oil suitable for the face, body and hair.
For the skin, apply a few drops to clean skin and gently massage until absorbed. Its lightweight texture helps nourish and hydrate without leaving a greasy residue.
For the hair, apply a small amount to the lengths and ends to help nourish, soften and add natural shine. It can also be used as a pre-wash treatment or overnight hair oil for intensive care.
Where do Oasissia's products come from?
Oasissia products are inspired by the rich heritage of Tunisia and crafted using premium Date Kernel Oil sourced from carefully selected Tunisian dates.
By transforming valuable date-derived resources into high-quality skincare and haircare products, we combine traditional knowledge with sustainable innovation.
Our products are manufactured according to internationally recognised quality standards, including ISO 9001 certification, and are made using ingredients that meet ECOCERT Organic certification standards.
Are Oasissia products suitable for sensitive skin?
Our products are made with carefully selected natural ingredients and are designed to be gentle on the skin.
They are suitable for all skin types, including sensitive skin. However, because every skin type is unique, we recommend performing a patch test before first use.
Are your products natural?
Yes. Our products are made with carefully selected natural ingredients and are free from parabens and unnecessary synthetic additives.
We are committed to quality, transparency and responsible sourcing.
Are your products vegan and cruelty-free?
Yes. Oasissia products are vegan-friendly and cruelty-free.
We never test our products on animals and are committed to ethical and sustainable production practices.
What makes Date Kernel Oil unique?
Date Kernel Oil is naturally rich in antioxidants, essential fatty acids and vitamin E.
It helps nourish the skin, support hydration and improve the appearance of healthy-looking hair. Its lightweight texture absorbs quickly, making it suitable for daily use on both skin and hair.
What is your return policy?
If you are not completely satisfied with your purchase, you may return eligible products within 7 days of delivery, provided they remain unopened, unused and in their original packaging.
Please contact our customer care team before returning any items so we can assist you with the return process.
How long does it take to receive my refund?
Once your return has been received and approved, refunds are typically processed within 5–10 business days through the original payment method.
Processing times may vary depending on your bank or payment provider.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your order.
Include your order number along with clear photographs of the product and packaging so our customer care team can resolve the issue as quickly as possible.
Do you ship internationally?
We currently ship throughout the European Union and are continuously exploring opportunities to expand our shipping destinations.
Shipping options, delivery times and costs are displayed during checkout.
How can I contact Oasissia?
Our customer care team is always happy to assist you.
Email: info@oasissia.eu
We aim to respond to all enquiries within 1–2 business days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is date seed oil and where does it come from?
Date seed oil is cold-pressed from the pits of dates, sourced from the Sahara region of Tunisia. It is a rare and powerful ingredient that has been used for centuries in North African beauty traditions.